Legal
Refund & Cancellation Policy
Bridge CRM · Talent Bridge Services (OPC) Private Limited · Last updated 24 October 2026
This policy is part of our Terms of Service. It applies to Bridge CRM subscriptions bought from Talent Bridge Services (OPC) Private Limited. Payments that a business collects from its own customers through Bridge CRM (for example course fees) are between that business and its customers; ask the business about their refunds.
1. Free trial
After a call with our team, we activate your 7-day free trial. We do not ask for card details and never charge automatically when the trial ends, so there is nothing to refund. Moving to a paid plan is always a deliberate choice.
2. Billing
- Plans are billed monthly in advance. A billing month runs from your monthly subscription start date to the day before the corresponding renewal date. Your invoice confirms the exact dates and amount.
- Basic: ₹4,000/month for 10 users, then ₹300/month for each extra user. Advanced: ₹6,500/month for 10 users, then ₹500/month for each extra user. Scale: ₹15,000/month for 20 users, then ₹200/month for each extra user.
- Prices exclude GST where applicable. Any tax and the final amount are shown before payment and on your invoice.
- We give at least 30 days' notice of a price change; it applies from your next billing period.
- If a payment fails or an invoice is unpaid, you have 7 days to pay after our reminder. After that the workspace may be suspended until payment. Suspension never deletes your data.
2a. Delivery of the service
Bridge CRM is delivered online. Our team sets up your trial after the call and confirms paid-plan activation after payment. Your order records the activation date. Nothing is shipped physically.
3. Cancelling
You may request cancellation at any time by emailing hello@talentbridgeservices.tech from the workspace owner's address. We acknowledge it within 2 business days. Cancellation takes effect at the end of the current billing month: access continues until then and renewal is stopped. The request date determines whether renewal stops, even if our acknowledgement arrives later. After service ends you have 30 days to export your data, as our Terms describe.
4. Refunds
| Situation | Refund |
|---|---|
| Monthly plan cancelled part-way through a month | No refund for the rest of that month; access continues until it ends. |
| Several months prepaid and cancellation requested during the current month | No refund for the current billing month. Unused prepaid future full months are refunded after that month ends, using the monthly allocation shown on the invoice. |
| Charged twice, charged the wrong amount, or charged after cancelling | Full refund of the incorrect amount. |
| We discontinue Bridge CRM or end your subscription without cause | Refund of prepaid fees for the unused period. |
| We make a material change to the Terms that is adverse to you and you cancel within 30 days of our notice | Refund of prepaid fees for the unused period. |
| A sub-processor is added and you object and cancel under our DPA | Refund of prepaid fees for the unused period. |
| Service failure, billing dispute or another circumstance covered by mandatory law | We investigate and provide the refund or other remedy required by applicable law. The ordinary cancellation rule does not remove these rights. |
5. How refunds are paid
- Request a refund by email with your workspace name and invoice number. We reply within 5 business days.
- Refunds for unused prepaid future months are initiated within 7 business days after the current billing month ends. Billing-error refunds are initiated within 7 business days after confirmation. We use the original payment method, or bank transfer for invoices paid that way. Bank processing time is separate.
- We provide an adjusted invoice or credit note, including GST adjustments where applicable. Any TDS adjustment is reconciled against the relevant certificate.
6. Changing plans
Plan changes and extra users are confirmed in writing before any charge. Downgrades and user reductions apply from the next billing month; the current month is not refunded pro rata. For an immediate upgrade or extra users, we quote any charge for the remaining days and apply the change only after you agree.
7. Chargebacks
Please contact us about billing errors so we can investigate promptly. Nothing in this policy prevents you from using lawful bank or payment-provider dispute procedures.
8. App stores
The Bridge CRM apps on the Microsoft Store, Google Play and other stores are free to download and contain no in-app purchases. Subscriptions are bought only from Talent Bridge, and this policy applies to them rather than the store's refund rules.
9. Your legal rights
Nothing in this policy removes rights you have under Indian law that cannot be excluded, including under the Consumer Protection Act, 2019 where it applies.
10. Contact
Billing questions and refund requests: hello@talentbridgeservices.tech (subject "Billing") · Talent Bridge Services (OPC) Private Limited, A-62, 2nd Floor, Part-B, Sector 65, Noida, Uttar Pradesh 201301, India.