Legal

Terms of Service

Bridge CRM — a product of Talent Bridge Services · Last updated 19 July 2026

1. Acceptance of Terms

By creating a Bridge CRM account, or by using Bridge CRM on behalf of a business ("you," "your," or "Customer"), you agree to these Terms of Service ("Terms") on behalf of yourself and, if applicable, the organization you represent. If you do not agree, do not use Bridge CRM. These Terms are entered into with Talent Bridge Services ("we," "us," "our").

2. Description of Service

Bridge CRM is an AI-native customer relationship management platform purpose-built for ad-fed enrollment sales teams — academies, coaching institutes, and study-abroad/placement agencies. It is provided as a web admin console, desktop apps (Mac and Windows), and an Android agent app, and includes:

• Automatic ingestion of leads from Meta (Facebook/Instagram) Lead Ads via webhook.
• Bridgy, a built-in AI assistant that can auto-contact fresh leads via WhatsApp or voice message and summarize calls.
• Import tooling ("48-Hour Switch") from Zoho, HubSpot, Pipedrive, or generic CSV, and a one-click full data export at any time.

We may add, change, or remove features over time as the product evolves; this is an early-stage, actively developed product.

3. Account Registration & Free Trial

• You must provide accurate information when creating a tenant account and are responsible for activity under your account and for keeping your credentials secure.
• The first month of Bridge CRM is free. Access to certain features decays on a set schedule down to a base tier by day 30, with a grace period through day 37, after which continued use requires an active paid plan.
• After the trial, Bridge CRM is offered on three paid plans — TON 618, Sagittarius A*, and Cygnus X-1 (low, mid, and high tier respectively). Current pricing and feature scope for each plan are shown in-app.
• Billing terms, cancellation, and refunds are governed by our separate Refund & Cancellation Policy.

4. Acceptable Use

You agree not to:

• Scrape, reverse-engineer, or attempt to extract the underlying source code or non-public data of Bridge CRM.
• Resell, sublicense, or provide access to Bridge CRM to any third party outside your own organization without our written consent.
• Use Bridge CRM, including Bridgy's WhatsApp and voice-message capability, to send unsolicited messages or contact anyone who has not consented to being contacted by your organization.
• Use the platform for any unlawful purpose, or to store or transmit content that is fraudulent, defamatory, or infringes another party's rights.

5. Customer Data Ownership

As between you and us, you own all lead, contact, call, and activity data you or your team input or generate inside Bridge CRM ("Customer Data"). We act as a data processor / service provider with respect to Customer Data — we process it only to provide and support the service, and, for eligible non-Meta-sourced leads only, in de-identified form, to improve Bridgy's underlying models (see our Privacy Policy, Section 6a) — not for any other independent purpose. See our Privacy Policy for full detail on how Customer Data is handled, and Section 8 below for what happens to it after termination.

6. Our Intellectual Property

Talent Bridge Services owns all right, title, and interest in and to the Bridge CRM platform itself — its software, design, Bridgy's underlying models and pipelines, and all related intellectual property. These Terms grant you a limited, non-exclusive, non-transferable right to use Bridge CRM for your internal business purposes during your subscription. Nothing in these Terms transfers ownership of the platform to you.

7. Service Availability

Bridge CRM is an early-stage product. We do not currently offer a formal uptime service-level agreement (SLA), and the service is provided on an "as available" basis. We work to keep the service reliable and will communicate planned maintenance where practical, but we do not guarantee uninterrupted or error-free operation at this stage.

8. Termination & Data Export Window

• Either party may terminate a subscription at any time, subject to the cancellation mechanics in our Refund & Cancellation Policy.
• We may suspend or terminate an account that violates Section 4 (Acceptable Use) or these Terms, generally with notice, except where immediate suspension is necessary to protect the service or other users.
• For 30 days after termination, you may export your Customer Data using the built-in export feature. After that window, we may permanently delete Customer Data in line with our Data Deletion Instructions.

9. Limitation of Liability

To the maximum extent permitted by law, Talent Bridge Services will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of Bridge CRM. Our total aggregate liability for any claim arising out of these Terms or the service will not exceed the amount you paid us for the service in the three months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Disclaimer of Warranties

Bridge CRM is provided "as is" and "as available." We do not warrant that the service will be uninterrupted, secure, or error-free, or that AI-generated content (including Bridgy's messages, call summaries, or transcripts) will always be accurate.

11. Governing Law & Disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or Bridge CRM will be subject to the exclusive jurisdiction of the courts of India. Before initiating formal proceedings, please contact us so we can try to resolve the issue directly.

12. Changes to These Terms

We may update these Terms as Bridge CRM evolves. We will update the "Last updated" date above when we do, and will make reasonable efforts to notify tenant admins of material changes.

13. Contact

Questions about these Terms, or disputes, can be sent to hello@talentbridgeservices.tech.